Live Streaming FAQ

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Live Streaming FAQs

Common questions (and answers) about Sheenomo LIVE
General Questions

Setting up audio and video equipment for streaming sounds really hard and we don't have a tech person to help out, how can Sheenomo LIVE help us broadcast?

Streaming with Sheenomo LIVE is easy and we can help! Our streaming experts have helped setup Sheenomo LIVE customers all over the world. Regardless if you are using your own equipment to broadcast or one of our equipment packages we will help you every step of the way.

What if we have a problem during a broadcast that happens after normal working hours or on a weekend?

Sheenomo LIVE technical support is included with every Sheenomo LIVE account. If you have an issue you can call or email our support team and one of our experts will be happy to help.

If you experience an issue after normal working hours (Monday - Friday, 8am - 5pm central), log in to your Sheenomo LIVE portal. In your Dashboard, locate the Support Summary section and click Create Support Request.

If a viewer misses our live broadcast can they watch it on-demand?

Within minutes of each live broadcast your archive is automatically posted for on-demand viewing directly on your custom Sheenomo LIVE players.

Can the stream be viewed on all devices?

Yes! With Sheenomo LIVE's HTML5 based video players, your content is accessible on all desktop, mobile & OTT devices, including Apple, Android, PC, Mac, Chromecast, Roku and more.

How can we tell how many viewers watch our streams?

Included with every Sheenomo LIVE account are instant viewer analytics detailing all aspects of your streaming service. Find out how many viewers watched your broadcasts, what broadcasts were most popular, viewer maps, viewer duration and much more!

Can our stream also be sent to Facebook LIVE?

Absolutely! With Sheenomo LIVE's industry leading Facebook LIVE integration, you can schedule events to syndicate to the desired Facebook page or profile... automatically!

Can we schedule a broadcast to re-stream later?

Yes, with Sheenomo LIVE's Simulated-Live functionality, a previously-recorded archive or uploaded video can be scheduled to re-broadcast at a date and time you designate through the Sheenomo LIVE Customer Portal.

What happens if we go over our viewer limit?

In the event the number of your concurrent (at the same time) live viewers exceeds the amount provided in your plan, you will have the option to upgrade to an alternative Sheenomo LIVE plan with a higher viewer capacity; or, you can always purchase additional viewer capacity through the Sheenomo LIVE Customer Portal. Don't worry, we will never block additional viewers as long as you do not continuously exceed your account's viewer capacity.
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Live Streaming FAQ

Live Streaming FAQs

Setting up audio and video equipment for streaming sounds really hard and we don't have a tech person to help out, how can Sheenomo LIVE help us broadcast?

What if we have a problem during a broadcast that happens after normal working hours or on a weekend?

If a viewer misses our live broadcast can they watch it on-demand?

Can the stream be viewed on all devices?

How can we tell how many viewers watch our streams?

Can our stream also be sent to Facebook LIVE?

Can we schedule a broadcast to re-stream later?

What happens if we go over our viewer limit?